Refund policy
Return & Refund Policy
Thank you for shopping with CozyDuty. Please read this policy carefully before placing your order. Because of how our products are made, our policy differs from typical retail stores. By placing an order with us, you acknowledge and agree to the terms below.
Made-to-Order Products
Every CozyDuty robe is made to order. We do not keep finished inventory sitting on a shelf — each robe is individually crafted specifically for you once your order is placed. All orders are treated as preorders.
Because production begins as soon as your order is confirmed, we are unable to cancel, change, or refund orders once they have been placed.
Production & Shipping Timeline
Please allow up to 30 days for your robe to be made before it ships out. This production time is required because each robe is crafted to order rather than pulled from existing stock. You will receive tracking information once your order ships. These timeframes are estimates and may occasionally vary due to demand, materials, or carrier delays. Please factor this full timeline into your purchase.
All Sales Final — No Refunds
Because our products are custom made to order, all sales are final. We do not offer refunds, returns, exchanges, or cancellations for any reason once an order has been placed, including but not limited to:
- Change of mind — we cannot offer refunds if you change your mind, no longer want the item, or ordered by mistake.
- Longer-than-expected wait times within the estimated timeline.
- Ordering the wrong size, color, or option.
- Circumstances outside our reasonable control.
Please make sure you are certain about your purchase before completing checkout.
Damaged or Defective Items
We stand behind the quality of our robes. If your item arrives damaged or defective, you are covered under our 30-day warranty from the date of delivery.
To be eligible for a refund or replacement on a damaged item, you must contact us within 30 days of delivery at cozyduty@outlook.com with your order number and clear photos of the damage or defect. Once verified, we will issue a refund or send a replacement, along with a prepaid return label so you can return the damaged item to us at no cost to you.
This damaged-item warranty is the only exception to our all-sales-final policy.
Agreement to These Terms
By placing an order with CozyDuty, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy in full, including the made-to-order production timeline and the all-sales-final terms.
Questions?
If you have any questions before ordering, reach out anytime at cozyduty@outlook.com — we're happy to help before you place your order.